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Aesthetic Telephone Sales and Customer Service Training |
Professional
Medical Aesthetic Training Courses |
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Delegates
will learn:
- What
motivates a cosmetic patient to want cosmetic procedures.
- Advantages
and disadvantages of the telephone over face-to-face meetings.
- How
to deal with a variety of types of cosmetic sales calls.
- The
key elements required in the structure of the call.
- How
to handle objections.
- A
variety of ways to confirm the consultation.
- Sales
Training for the aesthetic market.
- What
influences cosmetic patients.
- Understanding
the needs of cosmetic patients.
- Building
relationships with your patients.
- Dealing
with difficult patients.
- Importance
of understanding yours and your patient’s moods and
attitude.
- Assessing
the patient’s needs.
- Questioning
techniques.
- Listening
Skills.
- Matching
the patient’s need with your product.
- Confirming
the sale (consultation or booked procedures).
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